Let’s talk about your home’s comfort.

Note which rooms are affected, when the trouble began and what the system is doing now. Is it making an unusual sound? Does it start and stop often? Has one room always been harder to heat or cool? Those details can help narrow down the next step.

If you know the kind of equipment you have, include it. A furnace, heat pump, central AC unit, steam boiler, hot-water boiler or ductless system may need different checks. You do not need to diagnose the problem yourself.

For a system replacement, addition or new build, describe the space, your comfort goals and what you want to change. Sharing the age of existing equipment and the rooms that need help can make an early discussion more useful.

If you smell gas, leave the area and call your gas utility or emergency services from a safe place. For other heating and cooling concerns, use the contact form above to tell us what is happening.

• Describe the equipment and symptoms
• Mention which rooms are affected
• Share timing and project goals
• Ask about options in everyday terms

Explore related help: All services, Maintenance and tune-ups.